Senior CX Researcher leading end - to - end Customer Experience research programmes at a major organization. Partnering with various leaders to influence and improve customer experiences.
About the role
- Part-time customer support role at OneQrew assisting clients with software transitions and providing basic training. Collaborative environment helping clients succeed with digital solutions.
Responsibilities
- Support customers during the migration to the modern software
- Coordinate appointments with customers and channel/reseller partners
- Handle incoming migration requests independently
- Transfer and convert customer data into the new generation of the software
- Provide basic software introductions and onboarding
- Assist with the design and customization of forms
Requirements
- No specific professional qualification required
- Reliability and good interpersonal communication skills
- Basic IT affinity
- Enjoy working with customers – by phone or by e-mail
- Structured working style and good organizational skills
- Very good German language skills, spoken and written
Benefits
- Health-promoting mobility and attractive conditions for company bike leasing
- Company pension scheme
- Supplemental dental insurance
- Regular events to strengthen team spirit and a positive working atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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