Customer Onboarding Specialist assisting new customers in using Apple products and guiding them through initial onboarding engagements. Requires customer facing experience and collaboration with various internal teams.
About the role
- Onboarding Specialist facilitating smooth transitions for new customers using software solutions. Support customers to quickly understand product value and achieve a positive onboarding experience.
Responsibilities
- You ensure a smooth and successful onboarding of our new customers to our software solutions.
- Your goal is that customers can become productive quickly, understand the value of our products, and have positive experiences from the start.
- Through your support you lay the foundation for long-term satisfaction, successful usage, and sustainable customer relationships.
- You take full ownership of the onboarding process – from initial intake and configuration to the successful go‑live of our trades software.
- You competently guide new customers through every step of the onboarding, explain features and best practices, and ensure the software is optimally aligned with their workflows.
- You conduct trainings, workshops and sessions – digitally or on-site – and support users in using the software confidently.
- You accompany new customers through the ramp-up phase, identify potential hurdles early, and proactively address them to ensure successful implementation.
- You work closely with Sales, Product Management and Support to collect customer feedback, optimize internal processes, and continuously improve the customer experience.
Requirements
- You have experience in onboarding, Customer Success, customer support, or in implementation/consulting environments.
- You ideally have experience with software solutions or SaaS products – knowledge of the trades/craft industry is a plus but not required.
- You work proactively, in a structured and independent manner, and keep an overview even with many concurrent customer projects.
- You are confident with digital tools, software applications and modern communication formats.
- You stand out through friendliness, solution-orientation and excellent communication skills – both with end users and stakeholders.
- In addition, you quickly recognize customer needs, can set priorities and build trusting relationships sustainably.
Benefits
- Shape your workday flexibly – in a way that suits you and your team.
- We boost your personal development – we recognize your expertise and potential and support your targeted growth.
- Strengthen body and mind with Hansefit. You get access to a large network of fitness studios, swimming pools and class offerings across Germany and can always find the perfect balance.
- We emphasize professional occupational safety and modern occupational health services. Together with our health partner we create a safe, healthy work environment that protects you in everyday life and supports you long-term.
- Choose your preferred bike with BusinessBike – whether a classic bicycle, a sporty mountain bike or an e‑bike. This lets you shape your commute or free time actively, cost-effectively and sustainably.
- Benefit from real price advantages across many areas of life with our Corporate Benefits – through exclusive discounts, special promotions and attractive offers.
Job title
Job type
Experience level
Salary
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Degree requirement
Tech skills
Location requirements
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