Senior Ground Software Operations Engineer at Orbital Sidekick, developing tools and processes for hyperspectral satellite operations and optimizing task scenarios.
About the role
- Manager overseeing Field Service Partner network for solar operations at Omnidian. Responsible for metrics adherence and quality delivery in solar O&M portfolio.
Responsibilities
- Manage the FSP network to ensure adherence to key operational metrics including speed, quality, and cost/value.
- Oversee the end-to-end process execution for all service tickets routed to FSPs.
- Conduct detailed reviews of field service reports, quotes, and work order closures for accuracy.
- Identify, investigate, and remediate high-variance tickets to enforce consistent partner performance.
- Collaborate with the Operations Team to recommend and implement corrective actions that streamline workflows.
Requirements
- 3+ years of progressive experience in a direct Partner/Vendor Management role, Field Operations oversight, or Contract Management within a service or logistics industry.
- 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, operation, and maintenance.
- Proven expertise in leveraging data and metrics to manage and improve the performance of an external service network.
- Strong proficiency in CRM and Field Service Management (FSM) systems.
Benefits
- Family medical, dental, vision, disability, 401(k) administration and $1k match per year
- 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year
- Four-week paid sabbatical leave after four years
- Competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
- Company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- Affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
Job title
Job type
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Not specified
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Location requirements
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