Business Analysis Manager at Capital One applying strategic and analytical skills to address company challenges. Collaborating with teams to shape the future of the Global Payment Network.
About the role
- Manager leading programmatic business and a team of Programmatic Services Managers at Ogury. Focus on client retention and satisfaction with best-in-class delivery and performance.
Responsibilities
- Lead, coach, and develop a team of Programmatic Services Managers, including performance management and professional growth.
- Own escalation management and ensure successful launch, optimization, and delivery of programmatic campaigns that meet client KPIs.
- Manage a personal book of high-value programmatic accounts while modeling best-in-class campaign execution.
- Partner with Sales and Product to improve workflows, share client insights, and influence overall business strategy.
- Drive client satisfaction and retention through data-driven insights, standardized best practices, proactive communication, and industry expertise.
Requirements
- Good start-up mentality - you are a quick and autonomous learner who thinks creatively to solve client challenges
- Attention to detail; diligent, proactive, organized, accountable, and highly-motivated team player
- Quick learner of new technologies, tools, and processes; ability to adapt to changing tides
- Strong time management and written communication skills to ensure we are effectively managing and responding to requests both internally and externally
- Familiarity with third-party tracking and online ad serving concepts
- You have solid communication skills and be confident communicating with other areas of the business
- You’re very analytical. You can organize and process large amounts of data and turn these into actionable items
- You proactively anticipate client needs and are committed to consistently exceeding service expectations.
Benefits
- A competitive compensation package
- Flexibility in working hours and location
- Comprehensive benefits coverage
- 401K plan with a company match
- Generous holiday and leave allowance, in addition to national holidays
- A strong focus on the well-being of our team members, with access to both physical and mental health resources
- And more
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