Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
OH
Hybrid Billing & Patient Collections Coordinator
Posted 4 months ago
About the role
- Revenue Cycle Coordinator managing client billing for mental health and addiction treatment center. Ensuring ethical billing practices and providing excellent customer service.
Responsibilities
- Responsible for weekly billing, researching payment discrepancies, and claims denial management
- Ensures billing practices are ethical and compliant with company policies, and government regulations and guidelines
- Follows HIPAA guidelines in handling patient information
- Prepares appeal letters to insurance carriers, when necessary to obtain reimbursement
- Compiles medical records and documentation, to provide support to Utilization Review appeals process and Compliance department review
- Reviews daily technical and professional billing charges for multiple facilities
- Prepares monthly patient responsibility invoices and performs collections follow-up
- Assures accurate billing based on services provided
- Provides excellent customer service. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations
- Responsible for billing systems in maintenance, rate verification, and rate updates, including the application of contractual adjustments and allowances.
- Confirms admissions, transfers, and discharges with Admissions Department and reconciles weekly census to ensure the accuracy of billing
- Performs other duties as assigned
Requirements
- High School Diploma
- Strong work ethic
- Great organizational skills
- Strong attention to detail
- Up to date familiarity and knowledge with local insurance carriers
- General knowledge of basic EMR and billing software
- Familiar and competent with Microsoft word and excel packages
- Basic knowledge of paper billing
- 3-5 years experience working in billing for an OON Health Care Provider, preferably Drug and Alcohol
- Minimum 1 year experience working in an administrative position at a Health Care Provider, preferable in a finance position
Benefits
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education & Certification
- Multiple Health Plan Design Options Available
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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