Consultant for banking projects in a dynamic firm focusing on project and change management. Involves working as a Business Analyst in various bank projects and collaborating with clients.
About the role
- Customer support agent at Octopus Energy assisting clients with energy contracts. Providing pro-active service to ensure customer satisfaction and engagement.
Responsibilities
- Represent the brand and assist customers by phone, email, and social media
- Support customers in monitoring and reducing their energy consumption
- Proactively ensure that contracts have no issues
- Identify and analyze areas for improvement in our service
- Take part in the development and growth of the team
Requirements
- Ability to work independently and take responsibility
- Customer-focused mindset
- Excellent command of French, both spoken and written; ability to converse in English
- Ability to work effectively in a team
- Resilience under pressure during peak periods
- Interest in analyzing customer bills
- Genuineness and a positive attitude
Benefits
- Equity participation
- Flex-office (flexible workspace)
- Excellent health insurance
- Sustainable mobility allowance
- Employer contribution to your public transport pass above the legal minimum
- Special leave days to get involved in volunteer or nonprofit projects
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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