About the role

  • Insurance Counselor providing education and guidance on health insurance to patients at DaVita clinics. Focusing on Medicare options and resolving patient issues with insurance.

Responsibilities

  • Travel to DaVita clinics in Houston, Texas and other surrounding areas to provide education and guidance to patients about health insurance
  • Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
  • Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options
  • Manage and update tracking tools as appropriate
  • Provide monthly reporting and analysis on key metrics related to patient education and advocacy

Requirements

  • Candidate must reside in Houston, or the surrounding area
  • Valid driver’s license within the state you are applying is required, with an acceptable driving record
  • Ability to squat and walk and stand for more than 15 minutes and must be okay with the sight of blood.
  • Proactively build relationships with patients
  • Provide high-level of customer service to ensure patient questions or issues are addressed effectively
  • Experience in Insurance Counseling, knowledge of Medicare, and Medicare Advantage options

Benefits

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Job title

Insurance Counselor I

Job type

Experience level

Mid levelSenior

Salary

$20 - $26 per hour

Degree requirement

High School Diploma

Location requirements

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