Incident Support Analyst tracking local partners performance in a fintech environment, ensuring prompt issue resolution and escalation.
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Hybrid Business Analyst, Data Platforms – Access
Posted 2 months ago
About the role
- Business Analyst role supporting NYPL's data transformation goals by managing data platforms and collaboration across teams. Requires experience in analysis, documentation, and communication with stakeholders.
Responsibilities
- Support the work of NYPL Digital’s Data Platforms & Access team toward the major initiative of Data Transformation
- Collaborate with stakeholders to understand their needs and gather business requirements, document relevant workflows, data definitions, and provide recommendations to Product Managers
- Help communicate Data Platforms & Access strategy and domain language to NYPL staff
- Collaborate with the Data Analyst to increase access to data in our platforms
- Foster great communication between the Data Platforms & Access team and staff around the institution
- Support and maintain the operation of our data platforms, including the Google Marketing Platform (Google Analytics 4, Google Tag Manager), among others
- Help staff across NYPL to understand and effectively use Digital’s data platforms and tools through creating documentation, FAQs, office hours, responding to queries, and developing training content
- Expand the Digital department's knowledge and understanding of library service data, systems, and concepts, as well everyday library processes, workflows, and procedures
- Work with Product Management to establish a consistent practice and representation of library service data across all Digital properties
- Support product managers in documenting product requirements and specifications
- Manage regular stakeholder working group and advisory meetings
- Perform other duties as required
Requirements
- Bachelor’s degree and minimum of 3 years' experience working as a business analyst or similar role, OR
- 5 years’ experience as a business analyst or similar role, OR
- 5 years’ library experience, with responsibilities in areas such as liaising with stakeholders, communications, writing reports, data analysis, etc.
- Analysis of business needs and recommended solutions
- Documentation of business goals and technical requirements
- Data visualization and/or business intelligence tools (e.g., Tableau, PowerBI, Looker, etc)
- Google Marketing Platform and Google Cloud Platform products, or similar
- Cloud data platforms (e.g., Databricks, Snowflake, AWS, Azure, etc)
- Understanding of web analytics is very helpful
- In-depth experience using Google Sheets or Excel
- Familiarity with library operations is beneficial.
Benefits
- Be **Helpful** to patrons and colleagues
- Be **Resourceful** in solving problems
- Be **Curious** in all aspects of your work
- Be **Welcoming** and **Inclusive**
- Office environment
- Hybrid work environment; requires work in the office in NYC three days a week
- Monday - Friday; 9-5
- Non-Union
- Exempt
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