Entry level role in customer program management at Celestica, providing support to customer focus teams. Responsibilities include managing orders, reporting, and maintaining customer communication.
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Hybrid Program Operations Specialist
Posted last month
About the role
- Program Operations Specialist providing support to clinical programs for NWRC, including care coordination and behavioral health tasks. Managing electronic health records and ensuring accurate billing.
Responsibilities
- Program Operations Specialists provide support to our clinical programs including care coordination and behavioral health.
- This includes working in electronic health records and databases to ensure the work is recorded and billed correctly.
- Providing support to clinicians, working with subcontractors and payers, and satisfying the reporting requirements of each program.
Requirements
- Bachelor's Degree in social services or related field; AND one year of experience in social services and/or in a support staff function; OR Two years of college level courses in a relevant field; AND three years of experience in social services and/or in a support staff function; OR An equivalent combination of education and experience, which provides the skills, knowledge and ability to perform the work.
- Broad knowledge of the legal, contractual and financial requirements relates to NWRC programs.
- Demonstrated ability to work with databases, word processing and spreadsheets at an intermediate skill level.
- Ability to perform complex data analysis and compile data driven summaries.
- Ability to analyze situations accurately and adopt effective course of action.
- Ability to provide technical support/explain complex program processes to staff and community partners.
- Ability to work independently, including organizing and prioritizing assignments, drafting routine correspondence, trouble shooting and problem solving.
- Ability to work with efficiency and flexibility under frequent pressure of deadlines.
- Ability to maintain confidentiality of client, provider, and staff information.
- Ability to establish and maintain effective working relationships with co-workers, other agency personnel, and the general public using courtesy, tact and good judgment.
- Sensitivity to the needs and values that are present in working with diverse groups of people.
- Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.
Benefits
- 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
- 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
- Washington State Public Employees Retirement System (PERS 2 or PERS 3)
- 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
- Life and Long-term Disability insurance, including voluntary buy-up options
- Vacation Leave, accrued at 8hrs/month & increasing with longevity
- Sick Leave, accrued at 8hrs/month
- 13 Paid Holidays Annually
- 3 Paid Wellness Days Annually
- Voluntary Flex Spending Plans for health and/or child/elder care
- Voluntary Deferred Compensation Program
- Alternative Work Schedules
- Hybrid Work Environment
- 4% premium pay offered for Certified Social Services Interpreters
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