Entry level role in customer program management at Celestica, providing support to customer focus teams. Responsibilities include managing orders, reporting, and maintaining customer communication.
About the role
- Program Manager leading logistics operations at NVIDIA in Dallas, focused on fulfillment and service improvement. Collaborating with cross-functional teams to optimize logistics and enhance customer experience.
Responsibilities
- Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support.
- Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics.
- Manage relationships with 3PLs, carriers, depot/repair partners, warehousing teams, and field service providers; negotiate contracts and measure performance.
- Define program benchmarks (OTD, SLA compliance, RMA turnaround, inventory turns, shipping cost per unit, fill rate, first-time fix rate) and build dashboards for leadership.
- Lead continuous improvement initiatives (Lean, Six Sigma tools) to reduce cost, cycle time, and failures while increasing capacity and quality.
- Develop capacity planning and inventory strategies based on projected demand to support product launches and seasonal demand spikes.
- Lead change management: rollout of new systems (WMS, TMS, FSM, ERP integrations), SOPs, training, and governance.
- Own risk management and business continuity planning for logistics and field operations (disruption mitigation, contingency carriers, spare pools).
- Coordinate cross-functional collaborators (product, engineering, sales, finance, customer success) to align service SLAs with commercial commitments.
Requirements
- 8+ years of program or operations management experience focused on fulfillment, logistics, field service, or service operations in a high-tech or hardware environment.
- Bachelor’s degree or equivalent experience in supply chain, Engineering, Business, or related; MBA or relevant certification (CSCP, Six Sigma) preferred.
- Proven track record managing complex, cross-functional programs with external partners (3PLs, carriers, repair depots).
- Strong data-driven decision-making: experience with benchmark definition, dashboards, and regular operational reviews.
- Hands-on experience with WMS/TMS, FSM platforms, and ERP integration projects.
- Demonstrated ability to optimize inventory, forecast demand, and manage reverse logistics/RMA processes.
- Excellent collaborator management, negotiation, and vendor management skills.
- Comfortable working in fast-paced, ambiguous environments with tight timelines.
- Willingness to travel (up to 25%) and work across Texas time zones as needed.
Benefits
- Competitive salaries
- Generous benefits package
- Eligible for equity
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