Consultor de Relacionamento at Positivo Tecnologia coordinating educational product deployment. Engaging with partners, providing training, and supporting continuous improvement.
About the role
- ServiceNow ITOM Developer responsible for configuring ITOM modules and integrating with major cloud platforms. Involved in deployment stabilization and technical documentation preparation.
Responsibilities
- Implement and configure ServiceNow ITOM modules (Discovery, Service Mapping, Event Management)
- Configure and manage MID Servers and troubleshoot connectivity issues
- Integrate ServiceNow with cloud platforms (Azure, AWS, GCP)
- Configure cloud discovery patterns and credentials
- Implement monitoring and alert integrations
- Maintain CMDB health, reconciliation, and identification rules
- Develop custom patterns, probes, and sensors
- Configure alerts, event rules, and alert correlation
- Support deployment, UAT, and production stabilization
- Troubleshoot discovery failures and data discrepancies
- Prepare technical documentation and KT sessions
Requirements
- 6–9 years of hands-on ServiceNow experience
- Strong expertise in ServiceNow ITOM
- Experience integrating with Microsoft Azure
- Experience integrating with AWS
- Experience integrating with Google Cloud Platform (GCP)
- MID Server installation, configuration, and troubleshooting
- Good understanding of CMDB, CIs, and data reconciliation
- Experience in patterns, probes, and sensors
- Strong scripting (JavaScript) in ServiceNow
- REST/SOAP API integrations
- Experience in monitoring/alert tools integration
- ServiceNow Certified Implementation Specialist – ITOM (one or more)
Benefits
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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