Hybrid Senior Systems Administrator – Hybrid

at Northwest Permanente

• Job title: Senior Systems Administrator – Hybrid
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Portland, United States

About the role

• Senior Systems Administrator optimizing Epic Systems within Northwest Permanente’s medical informatics department. Leading technical projects and collaborating with healthcare teams to enhance patient care.

Responsibilities

• Provide expert operational and systems guidance for KP HealthConnect, including development, optimization, upgrades, and integration of new Epic modules.
• Serve as a multi-application Epic subject matter expert, advising leadership, clinicians, staff, and external partners.
• Lead complex system configuration, testing, troubleshooting, and performance optimization across production and non‑production environments.
• Oversee projects, resolve high‑impact system issues, and ensure timely delivery of sustainable solutions.
• Collaborate with cross‑functional teams to assess needs, design workflows, implement enhancements, and support change management.
• Develop and execute testing strategies, including QA scripts, data validation, defect analysis, and deployment planning.
• Create and maintain system documentation, training materials, and communication for users and champions.
• Mentor technical team members and support their build, implementation, and problem‑solving efforts.
• Engage in continuous learning, feedback, and relationship‑building to support team effectiveness and customer satisfaction.
• Act as liaison between KP HealthConnect teams and DMI, supporting code drops, technical discussions, and tool development to improve care quality and efficiency.
• Review and recommend implementation of Epic release notes and escalate risks or issues as needed.

Requirements

• Certification in EpicCare Ambulatory and at least on other Epic module
• Bachelor’s degree in healthcare, information systems, business, library science, information resource management or related field or equivalent education and experience
• 3+ years of system analyst build experience
• Participation in at least one major system implementation as a primary build analyst.
• Working knowledge of medical terminology and business computer applications
• Demonstrated project management capability.
• Ability to lead multidisciplinary teams through collaboration and influence.
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office (PowerPoint, Excel, Word, MS Project)

Benefits

• 15% employer contribution to retirement programs, including pension.
• 90% employer-paid health plan
• Tuition Reimbursement
• Child Care Benefits
• Flexible Work Schedules
• Paid Parental Leave
• Self-Care Days + Paid Time Off