Care Engineer at Nokia providing advanced technical support and complex troubleshooting in a 24x7 global environment. Collaborating with R&D for customer issue resolution and solutions.
Responsibilities
Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
Execute project-based technical tasks, ensuring alignment with project plans and objectives.
Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.
Requirements
Bachelor’s degree in Telecommunications, IT, or a related field.
5-6 years of experience in advanced technical support and troubleshooting.
Experience with Linux Administration and server commissioning.
Proficient in scripting (Python/Shell) and log analysis tools (Wireshark).
Familiarity with Cloud platforms such as OpenStack, VMware, Docker, or Kubernetes.
Working knowledge of databases including Postgres, Oracle, MySQL, or Informix (nice to have).
Knowledge of mobile networks, IP, and telecommunications systems (nice to have).
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