Senior Engineer building data pipelines for Skydio, a leader in autonomous flight technology. Collaborate with the Autonomy Data Curation team on data - driven projects.
About the role
- Care Engineer delivering technical support for Nokia's NPC and CSD systems, ensuring reliability and performance. Collaborating with customers and global teams for problem resolution.
Responsibilities
- Provide Level 2/3 support for NPC and CSD-related incidents and service requests.
- Diagnose and resolve issues related to NPC and CSD software, hardware, and integrations.
- Perform root cause analysis and implement corrective actions for recurring problems.
- Collaborate with customers to understand their technical requirements and challenges.
- Provide training and documentation to customer teams for NPC and CSD operations.
- Act as a technical liaison between customers and Nokia R&D teams.
- Work closely with Nokia's global care teams, R&D, and product management teams.
- Prepare detailed reports on incidents, resolutions, and system performance metrics.
Requirements
- Strong knowledge of Nokia Policy Controller (NPC) and Cloud Signaling Director (CSD) architecture and functionality.
- Proficiency in Linux/Unix operating systems and scripting (e.g., Bash, Python).
- Familiarity with virtualization technologies (VMware, OpenStack) and cloud environments.
- Understanding of telecom protocols (Diameter, HTTP/2, REST APIs) and 5G core networks.
- Ability to analyze complex technical issues and provide innovative solutions.
- Experience with debugging tools and techniques for telecom systems.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team-oriented, multicultural environment.
- Bachelor’s degree in Telecommunications, or related field.
- 3+ years of experience in telecom care engineering or related roles.
- Nice to have:
- Nokia certifications in NPC or related technologies.
- Experience with Kubernetes, Docker, and microservices architecture.
- Familiarity with ITIL processes for incident and problem management.
- Knowledge of wireless/wireline protocols (Diameter/RADIUS) and architecture (LTE/5G).
- IP certifications are considered an asset (NRS/CCNA etc.)
Benefits
- Flexible working arrangements and additional flex benefits to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Medical and life insurance plan, plus paid sick leave for added security
- Meal allowance to support daily needs
- Car allowance based on eligibility
- Well-being programs to support your mental and physical health
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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