Engineer specializing in building automation in hybrid work environment at sic architekten gmbh. Contributing to sustainable and functional building projects in Köln.
About the role
- Care Engineer responsible for 24x7 Care support for product technology and complex networks. Ensuring customer satisfaction through effective troubleshooting and compliance with standard processes.
Responsibilities
- Troubleshoot, diagnose, and resolve complex technical issues, including emergency operational disruptions, while ensuring customer data protection and SLA compliance.
- Customer Engagement & Relationship Management by building and maintaining strong customer relationships, provide timely follow-up, and accurately document case information to ensure satisfaction and meet KPIs.
- Collaborate effectively with tiered support levels, 3rd party vendors, and internal service delivery teams to ensure comprehensive issue resolution.
- Apply best practices, contribute to knowledge management, and continuously improve SW services processes, policies, and tools.
- Leverage in-depth business and customer network knowledge to provide strategic input and recommend product/solution improvements to internal groups.
- Advanced Analytical Problem Solving & Continuous Development by Utilize advanced analytical skills for non-routine problem-solving and commit to continuous self-development, staying current with Nokia's evolving portfolio.
Requirements
- Holds a Bachelor's in Engineering with 4-12 years of system administration experience, demonstrating a service and customer-oriented approach, with the ability to multitask and travel as required.
- Possess hands-on experience with Assurance Products (NAC, UiV, NPM, SQM), Kubernetes, Redhat OCP, VMware, AWS, and EKS, coupled with strong troubleshooting skills across system, fault, configuration, performance management, and 2G/3G/4G/5G network integration issues.
- Capable of remote case handling, software change management, emergency ticket resolution, RCA investigation, and supporting 24x7 shift operations, demonstrating strong problem-solving and organizational skills.
- Exhibit excellent logical and analytical understanding, strong verbal/written communication, adaptability, a willingness to learn and share knowledge, and a commitment to teamwork and process orientation.
- Experience in OS like Linux, Windows & Scripting using Shell.
- Experience in RDBMS like Oracle, MariaDB, Postgress and Neo4j
- Basic understanding of Telecom & IP Network
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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