Sr. Principal PIC Development Engineer overseeing the design and development of Infinera’s Photonic Integrated Circuits products. Collaborating cross - functionally to manage project budgets and schedules.
About the role
- Care Engineer providing technical support for Nokia’s Packet Core Network solutions. Resolving customer issues and collaborating with engineering teams while ensuring network performance.
Responsibilities
- Provide technical support analysis and solutions via ticket handling
- Investigate and identify software defects in cooperation with R&D
- Ensure SLAs are met for escalated cases
- Participate in Emergency on call shifts (12x7)
- Provide remote recovery support in the event of an out-of-service condition
- Travel to customer or customer team premises upon requests
- Create reports for Root Cause Analysis
- Perform deployments based on cloud infrastructure
- Participate in New Product Introduction (NPI) Activities
- Gain Deep down knowledge of functional areas
- Plan and execute technical tasks requiring specialist skills in your own professional area.
Requirements
- 10+ years of relevant experience and/or a graduate equivalent (or higher) degree.
- Care Expert Technical Support – Packet Core.
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
- Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
- Exposure on CNF and VNF deployment
- Exposure on routing protocols
- Fault identification/correction/ reporting skills on the particular subsystem and equipment
- Ready to support Emergencies on a 24/7 basis
- Flexible to work in different time zones.
- Having Excellent in logical / analytical skills.
- Linux Cloud certification.
Benefits
- On site, hybrid or remote work arrangements, based on the business requirements
- Life and medical insurance, plus an annual medical check-up program
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Group pension plan and incentive programs to support long-term financial security
- Ticket restaurant e-card
- Company bus transportation and company-provided mobile device with subscription
- Referral bonus for recommending qualified candidates
- Well-being programs to support your mental and physical health
- Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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