Revenue Cycle Analyst processing billing and collections ensuring appropriate service payment. Interacting with funders and team to maximize funding for service contracts.
About the role
- Sr. Analyst supporting enterprise clients in the US region for Nium, the leader in real-time global payments. Focusing on delivering client experiences and resolving queries during US business hours.
Responsibilities
- Act as the primary point of contact for client inquiries, troubleshoot issues, and coordinate with internal teams for resolution.
- Assist in onboarding new clients, ensuring a seamless transition and providing continuous support to meet client objectives.
- Communicate product updates, enhancements, and industry developments. Gather feedback to improve services.
- Track client performance metrics, analyze trends, and provide actionable insights to improve satisfaction and retention.
- Work closely with internal teams (Operations, Compliance, Product, Tech) to address client needs and manage escalations.
Requirements
- Bachelor’s degree with 3–5 years of experience in client servicing, preferably in B2B/Enterprise payments.
- Familiarity with payment processing technologies and Global domestic payment systems is a plus.
- Strong communication and interpersonal skills.
- Empathy and active listening.
- Ability to multitask and prioritize in a fast-paced environment.
- Must be flexible to work in US shifts (7 PM – 7 AM IST).
Benefits
- We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
- We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
- We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
- We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
- We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analyst ensuring technological resilience for a banking institution by managing IT and information security risks. Focused on proactive risk management and executive reporting.
Senior Technoeconomic Analyst supporting carbon removal market analysis at Charm. Collaborating with cross - functional teams on engineering, financial, and strategic roadmaps.
Lead Analyst role at Johnson & Johnson overseeing financial processes and project governance. Requires collaboration across finance, marketing, and supply chain teams with a focus on compliance and financial forecasting.
Lead Analyst driving financial forecasting, project governance, and compliance at Johnson & Johnson. Collaborating on financial planning and providing leadership in healthcare innovation finance.
Analista Serv Administrados supporting transformation and innovation projects at Banorte. Monitors tools and applications while collaborating on IT initiatives and learning new technologies.
As an Apprentice IT Analyst, contribute to diverse IT teams while gaining hands - on experience and qualifications. Mott MacDonald empowers your development in a supportive environment.
Analyste d'exploitation H/F chez Open, conseillant sur la transformation digitale et concevant des systèmes innovants. Collaborant avec des clients pour des solutions logicielles agiles et sécurisées.
Quality Analyst ensuring robust and secure testing processes in product lifecycle. Collaborating with teams for continuous improvement and customer experience maximization.
Freelancer Influencer Analyst supporting influencer curation and campaign management at BETC Havas agency in São Paulo. Engaging with influencers and agencies to drive performance results.