Hybrid Product Owner – Aftermarket Documentation Tools

at Nilfisk

• Job title: Product Owner – Aftermarket Documentation Tools
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ERP
• Location requirements: Hybrid, Budapest, Hungary

About the role

• Product Owner managing the development of aftermarket documentation software tools at Nilfisk. Collaborating with global teams to improve service operations and customer satisfaction.

Responsibilities

• Define and maintain a clear product vision aligned with aftermarket service goals.
• Develop and manage a roadmap prioritizing features based on user needs and business value.
• Collaborate with internal service teams, external dealers, and technical support to gather and refine requirements.
• Act as the primary liaison between business stakeholders and external development teams.
• Deliver training for internal and external users on tool functionalities and updates.
• Continuously improve the tool’s performance, usability, and user experience.
• Ensure alignment with documentation standards and guide integrations with systems such as PDMLink and SAP.
• Monitor performance, collect user feedback, and drive continuous improvement initiatives.
• Define KPIs for adoption, accuracy, and documentation delivery efficiency.
• Document processes and create training materials, including videos.

Requirements

• Experience as a Product Owner or similar role focusing on software user experience and/or aftermarket documentation; automotive industry background is a plus.
• Understanding of aftermarket service processes, technical documentation, and dealer networks
• Strong communication skills and the ability to work effectively with diverse stakeholders
• The ability to translate complex requirements into clear business objectives
• Knowledge of parts cataloguing systems (e.g., EZparts) or similar tools
• Exposure to manufacturing or heavy‑equipment aftermarket operations
• Insight into ERP/PLM integrations and digital service platforms
• Fluency in English (written and spoken)
• A collaborative, structured, customer‑focused, and process‑oriented approach
• Good command of MS Office (especially Excel)

Benefits

• An international, inclusive working environment
• Opportunities to develop professionally and follow your own career path
• Strong support for learning and upskilling
• Local benefits and a modern workplace culture