Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Support Specialist helping Nezasa customers unlock the full potential of TripBuilder platform. Managing inquiries, solving issues, and collaborating with teams to enhance user experience.
Responsibilities
- Respond to customer inquiries primarily via Intercom tickets
- Develop deep knowledge of the Tripbuilder Platform and APIs
- Solve complex functional issues and guide customers through features
- Manage the full customer support experience from triage to resolution
- Collaborate cross-functionally with engineering, product, and customer success teams
- Craft clear, professional, and empathetic responses to customers
- Contribute to the knowledge base by documenting solutions and creating help articles
- Identify recurring patterns in customer issues and opportunities for improvement
Requirements
- At least 1 year of experience in a customer support role or related customer-facing position
- Previous experience in SaaS, travel technology, or B2B support is a plus
- Ability to quickly develop a deep understanding of complex software platforms and their capabilities
- Excellent customer communication skills with the ability to explain complex concepts clearly
- Strong analytical skills with the ability to understand customer workflows and business processes
- Excellent written and verbal communication skills in English (mandatory)
- Ability to work effectively in diverse and multinational teams
- Comfort working in a fast-paced environment with changing priorities
- Additional languages (German, Portuguese, Spanish, or French) are a bonus
- Familiarity with support tools like Intercom, Jira, or similar platforms
Benefits
- Hybrid work setup with flexible hours
- State-of-the-art equipment
- Comprehensive health insurance coverage for you and your family
- Annual travel discounts and yearly top-ups through our platform
- Home office setup voucher redeemable at partner retailers
- Your birthday off and additional holidays based on years of service
- Modern offices located in the heart of Lisbon and Zurich
- Regular team events and opportunities for professional growth
- A clearly defined career path for progression within the Customer Experience function
- Supportive team culture with mentorship from experienced leaders
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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