Hybrid Support Engineer – Internal

at Netcraft

• Job title: Support Engineer – Internal
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bath, United Kingdom

About the role

• Support Engineer developing and maintaining the Takedown service within the TNT team. Collaborating with internal stakeholders for enhanced support and documentation.

Responsibilities

• Contributing to the development of the Takedown service, by working on well-defined and structured tasks with help and guidance from more senior team members
• Participating in the team’s support rota, to answer questions and fix bugs encountered by internal stakeholders
• Enhancing documentation around processes within the Takedown system, to improve the experience of both external and internal users
• Helping to drive process improvements through automation and workflow optimisation

Requirements

• A strong knowledge of the Takedown system and how it interacts with other Netcraft services
• A strong ability in imperative programming
• The ability to diagnose and resolve operational issues, and to know when to escalate problems to more experienced team members
• Attention to detail, adaptability, and strong intellectual and commercial curiosity
• A positive, collaborative and diligent approach to problem-solving
• Excellent communication skills with a high standard of written English, and the ability to engage with people in a friendly, helpful, and professional way
• Self-motivation and an ability to work independently on longer term tasks
• Strong prioritisation and self-organisation skills

Benefits

• Hybrid and flexible working options
• 33 days holiday per annum (incl. public holidays)
• Salary sacrifice pension with matched employer contributions up to 5% + NI savings
• Private health cover, including access to a private GP service
• Spot reward bonus scheme to reward truly outstanding contributions
• Comprehensive wellness and support provisions
• Enhanced family leave provisions
• Equity tracking scheme (eligibility criteria apply)
• Two days paid Volunteering Leave per year
• Free meals, drinks and snacks provided daily in the offices
• Regular social events such as board game nights, big summer party and annual kick-off
• Inclusive culture and environment, where you’ll feel genuinely valued and respected;
• A tax-efficient cycle to work scheme.