Hybrid Solutions Engineer

at Netcraft

• Job title: Solutions Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cyber Security
• Location requirements: Hybrid, Lehi, United States

About the role

• Solutions Engineer helping clients understand and utilize Netcraft’s cybersecurity solutions. Engaging with stakeholders to demonstrate product value and drive technical engagement in a hybrid environment.

Responsibilities

• Partner closely with Account Executives and customer teams to support the sales cycle through technical discovery, demonstrations, and solution validation
• Prepare and deliver product demonstrations and proofs of concept to show how Netcraft’s solutions address customer challenges
• Conduct technical discovery to understand customer environments, requirements, and opportunities
• Act as the voice of the customer internally, helping inform product improvements and engineering priorities
• Use your product and domain knowledge to build strong relationships with prospects and customers while serving as a technical liaison for the Commercial organization
• Draft and deliver compelling proposals in collaboration with sales and account management teams
• Identify opportunities for customers to expand their use of Netcraft services based on an understanding of their business needs and security challenges
• Support smooth onboarding and implementation for new customers by collaborating with internal teams to ensure a successful customer experience

Requirements

• Proven experience in B2B SaaS or cybersecurity in a customer-facing role requiring strong technical product understanding
• Ability to build relationships and clearly communicate technical concepts to stakeholders with varying degrees of technical understanding, from CISOs to developers to legal teams
• Strong communication, influencing, and presentation skills
• A self-starter mindset with the ability to organize, prioritize, and manage multiple activities effectively
• A collaborative, team-oriented approach with a strong customer-first mindset
• A background in cybersecurity is helpful but not required; however, a strong interest in learning and developing knowledge in the cybercrime and security space will be important
• A broad understanding of security, networking, and Internet fundamentals would be beneficial

Benefits

• Highly attractive base salary and bonus structure, reviewed annually
• 401(k) Safe Harbor Plan with employer match up to 4%
• Comprehensive private health cover, including medical, dental, vision, and life assurance
• Equity tracking scheme (eligibility criteria apply)
• 33 days vacation per year (including public holidays), plus additional paid sick leave
• Flexible and hybrid working options
• Enhanced family leave benefits, including 52 weeks maternity/adoption leave and 4 weeks paid paternity leave
• Spot reward bonus scheme to reward truly outstanding contributions
• Two days paid Volunteering Leave per year
• An inclusive culture where you’ll feel genuinely valued and supported