Senior Manager leading benefits strategy and operations for American Family Insurance. Overseeing compliance and administration while enhancing employee experience in benefits programs.
About the role
- Senior Manager overseeing enterprise applications and integrations for Canada’s largest K-12 publisher. Leading technical delivery in a dynamic education environment.
Responsibilities
- As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.
- Nelson is on a mission to make learning accessible, engaging, and effective for all.
- Working closely with the VP, Operations, to support and contribute to the application architecture and integration roadmap across ERP (NetSuite), CRM (Salesforce), and related business systems.
- Lead hands-on configuration, customization, and integration work across NetSuite, Salesforce, and related applications.
- Troubleshoot and resolve system issues, bugs, and performance challenges in a timely and effective manner.
- Design, build, and maintain integrations, APIs, and automation to improve business workflows.
- Support cross-functional teams with testing and quality assurance, ensuring solutions meet business and technical requirements.
- Collaborate with the Business Analyst, partner with teams across Finance, Marketing, Product, Operations, and other functions to understand business challenges and deliver practical technical solutions.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 5–8 years of experience supporting enterprise applications, business systems, and integrations.
- Hands-on experience with ERP and CRM systems, including configuration, customization, and integration is required. NetSuite and/or Salesforce specific experience is a strong asset.
- Experience designing and implementing system integrations and APIs.
- Strong troubleshooting and problem-solving skills in production environments.
- Familiarity with cloud platforms (Azure, AWS, or similar).
- Hands-on development experience with JavaScript, Node.js, RESTful APIs, or similar technologies is required.
- Experience working in Agile environments and collaborating with cross-functional teams.
- Exposure to QA, testing, and release processes.
- Strong communication and stakeholder management skills.
- Salesforce, NetSuite, or cloud certifications considered an asset.
Benefits
- Flexible and customizable health, dental, and paramedical plans for employees and their families
- Health Spending Account (HSA) for medical, hospital, or dental costs not covered by insurance
- Personal Spending Account (PSA) for wellness expenses, including fitness and health related products
- A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between
- Pension plan with company matching contributions
- Registered Retirement Pension Plan to help secure your future
- Annual educational reimbursement for professional development
- Access to LinkedIn Learning for continuous skill growth
- Hybrid work model with remote and in-office options
- Flexible work hours (divisional dependent)
- Generous paid time off policies, including vacation time, sick leave, parental leave top-up, personal days, and more
- Annual paid volunteer day to support causes you care about
- Holiday closure from Christmas to New Year’s
- Summer Fridays
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Care Navigator managing telephonic interactions and supporting service coordination for CareSource members. Conducting outreach and collaborating across providers and care teams to enhance member satisfaction.
Clinical Care Manager providing monitoring, follow - up, and clinical care management for dually - eligible enrollees. Leading interdisciplinary teams and engaging with members in community settings.
Land Acquisition Manager assisting in the acquisition of land for Lennar, a leading homebuilder. Facilitating due diligence, negotiations, and collaboration with teams for successful property acquisitions.
Clinical Care Manager providing community - based care management for dually - eligible enrollees. Engaging with enrollees to coordinate health services and ensure quality care in Massachusetts.
Manager of Patient Access managing Patient Access department for Ensemble Health Partners. Leading operations for admitting and financial services in a healthcare setting.
Customer Delivery Manager managing delivery of printing services while balancing customer satisfaction and profitability at HP. Collaborating with internal and external partners for successful service management.
Manager Contracting overseeing the financial processes, contract development, and supplier negotiations at ROM Contracting GmbH in Stuttgart. Focusing on energy efficiency services while ensuring compliance with regulations.
Sr Manager for Service Desk overseeing operations and strategy at Public Consulting Group. Leading a technical service desk team to enhance customer experience and apply ITIL best practices.
Leiter Service & Facility Management overseeing projects in HKLS with a focus on industrial and pharma clients. Leading a team and ensuring customer satisfaction in a Germany - based company.