Manager of Patient Access managing Patient Access department for Ensemble Health Partners. Leading operations for admitting and financial services in a healthcare setting.
Responsibilities
Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of these department(s)
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Responsible for meeting regulatory compliance requirements
Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies
Directly manage operations for the admitting, registration, and financial services departments
Assign accurate MRNs, complete medical necessity / compliance checks, and provide proper patient instructions
Collect insurance information and ensure excellent customer service
Manage Financial Service Representatives and proper accounting processes
Prepare monthly reports as requested
Establish departmental goals with the staff to optimize performance and meet organizational goals
Coordinate employee work schedules to provide adequate daily staffing coverage
Collect, interpret and communicate performance data using various tools and systems
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
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