Consultor de Viagens at BWT Operadora handling travel services and client inquiries. Responsible for sales, problem resolution, and client consulting.
About the role
- Technical Consultant specializing in NCR Atleos financial software solutions, focusing on installation and troubleshooting with client satisfaction commitments. Requires extensive technical and project experience.
Responsibilities
- Analyze, Install, Configure, Troubleshoot
- Perform functional analysis of requirements to determine effort required to implement software in customers’ environments.
- Configure base software in customer’s environments.
- Conduct unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements
- Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools.
- Establish acceptance criteria and quality goals
- Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan
- Perform QA in the end-to-end testing process for software under your stewardship: lead analysis and resolution of software issues reported during testing
- Prepare software for distribution to customers or networks
- Ensure installability through software distribution, full bare-metal installation, local updates
- Support field organization as required during lab installations, certifications, training
- Lead analysis and resolve software issues found during customer acceptance testing
- Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.
Requirements
- Bachelor’s degree or equivalent accreditation in computer sciences, information systems or other technical discipline.
- Technical project leadership experience organizing project resources
- Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures.
- Experience creating and leading group presentations, hosting web seminars and public speaking
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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