Provide technical support for private communications network. Handle customer calls and troubleshoot network issues in operations center.
About the role
- Tier II NOC Engineers providing technical support and troubleshooting for customers' network concerns at Comcast. Handling escalations, configurations, and ensuring network performance.
Responsibilities
- Troubleshoot escalated issues with external customers and network/telecom providers.
- Provide excellent customer service when working with customers either internal or external.
- Manage escalations effectively.
- Ability to work with internal and external customers including vendors and partners to drive issues to resolution.
- Able to utilize existing tools and platforms to proactively identify and resolve problems with systems, applications, and networks.
- Configure routers, firewalls, switches, AP’s and NIDs using standard and non-standard templates.
- Perform circuit, router, switch, AP and firewall managed service requests for new and existing customers.
- Perform maintenance and grooms of MPLS, VPN and SDWAN Underlay Transports.
Requirements
- Bachelor's Degree in computer science or related field.
- Minimum seven (7) years’ experience working in LAN/WAN implementation or support role.
- Very strong hands-on experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs.
- Extensive experience in configuring, implementing, and maintaining a high availability network environment.
- CCNP/CCSP level equivalent experience is a must.
- Knowledge of advanced level TCP/IP and UDP.
- Advanced knowledge of routing protocols such as BGP, IBGP, and OSPF.
- Strong working knowledge of NAT, VRRP/HSRP, session-based firewalls, QOS, Layer 2 VPLS and MPLS network principles.
- Robust knowledge of LAN/WAN technologies and topologies.
Benefits
- array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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