Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Engineer 3 overseeing network operations and maintenance in Comcast's XOC while providing expertise and handling escalations. Collaborating with engineering teams to enhance overall network performance.
Responsibilities
- Responsible for being the escalation point-of-contact for all high level break/fix and maintenance issues or events for the XOC.
- Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams.
- Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network.
- Responds to escalations and resolves issues that arise from hardware and software failures.
- Manages network tuning, performance and designs strategies and makes recommendations to improve network performance.
Requirements
- With at least 2-3 years of relevant work experience as a Network Engineer/ NOC Analyst
- Network Certification preferred, i.e., CCNA, Fortinet, etc.
- With a good command of the English language
- Able to work on a night shift schedule
- Must be amenable to work on a hybrid setup (3 days onsite and 2 days remote weekly) with a possible full-time remote setup depending on performance
- Able to work in Ortigas Center, Pasig
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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