Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
NU
Hybrid Training Instructor II – Branch Operations
Posted 3 months ago
About the role
- Training Instructor implementing and facilitating programs for Navy Federal Credit Union. Collaborating with teams, conducting training, and analyzing organizational needs in Sandy Springs, GA.
Responsibilities
- To implement and facilitate training programs for assigned areas of company.
- Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules.
- Conduct training sessions, monitor effectiveness and recommend program modifications.
- Investigate operational processes and procedures to determine feasible and effective training solutions.
- Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures.
- Identify and assess organizational issues and training/development needs.
- Present findings and recommendations to management.
- May be required to travel and work evenings and/or weekends.
- Provide support to branch to meet the business need.
- Work under minimal supervision; may lead projects.
Requirements
- Ability to adapt to fluctuating work-flow
- Ability to compile, organize and present information clearly and concisely
- Experience in classroom instruction and/or facilitation for individuals or groups
- Experience in working and participating in cross-functional, multi-dimensional teams and projects
- Advanced organizational, planning and time management skills
- Advanced skill capturing and translating processes and requirements into easily understood terms
- Advanced skill speaking and/or presenting in front of groups in a professional setting
- Advanced skill to successfully influence, lead and/or guide others towards goals
- Advanced verbal and written communication skills
- Effective database and presentation software skills
- Effective research, analytical, and problem solving skills
- Effective skill collaborating with various external and internal technical and/or functional contacts
- Effective skill communicating with all levels within an organization
- Effective skill in assessing organizational training needs and researching topics for course development
- Effective skill interacting tactfully and effectively in difficult situations
- Effective word processing and spreadsheet software skills
- Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
- Desired Qualifications: Experience in multi-media training
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
- Working knowledge of banking/financial industry standards and practices
- Valid Passport
- Valid Drivers License
Benefits
- Highly competitive pay
- Generous benefits and perks
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