Hybrid Strategy & Operations Manager

at Multiverse

• Job title: Strategy & Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Strategy & Operations Manager at Multiverse managing cross-functional initiatives to support the COO's agenda in the fast-paced EdTech industry. Seeking a proactive problem-solver with analytical skills.

Responsibilities

• Lead project management for certain cross-functional strategic and operational initiatives, ensuring timely and successful execution.
• Attend meetings on cross-functional initiatives with the COO to provide project management support and facilitate post-meeting follow-up.
• Run brainstorming, coordination and facilitation meetings to move initiatives forward
• Join teams undertaking strategic or one-off projects, including project management and strategic contributions.
• Act as a thought partner to the COO, anticipating needs and proactively addressing challenges.
• Prepare comprehensive briefing materials, including agendas, talking points, speeches and presentations, for internal and external meetings, ensuring the executive is fully prepared.
• Provide strategic counsel on meeting preparation, desired outcomes, and follow-up actions, ensuring meetings are productive and impactful.
• Ensure the COO's time spent aligns with strategic priorities, maximizing effectiveness.
• Liaise with the team EA to schedule necessary meetings to advance key priorities and ensure timely follow-up on commitments.
• Liaise with external stakeholders to ensure everyone is well briefed.
• Occasionally conduct market analysis and other strategic research to support decision-making.
• Prepare materials for board meetings, exec meetings and other critical presentations.
• Collaborate with the PR and brand team to prepare the executive for external events, panels, and speaking engagements, including briefing materials, speeches, and practice sessions with feedback.
• Facilitate relationship-building between the executive and team members at all levels of the organization.
• Act as a cultural ambassador, promoting and reinforcing the company's core values.
• Demonstrate a high level of tech-literacy and comfort with utilising various digital tools and platforms.
• Proactively explore and experiment with emerging AI productivity and reasoning tools to enhance efficiency and strategic insights.
• Identify and implement opportunities to leverage AI to streamline processes and improve decision-making.

Requirements

• 6 - 10 years of high-calibre professional experience in strategy, strategy consulting, operations, or a related field, preferably in a fast-paced, high-growth environment.
• Proven track record of driving strategic initiatives and achieving measurable results.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Exceptional communication and interpersonal skills, with a high EQ and the ability to build rapport with diverse stakeholders at all levels.
• Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Experience working closely with senior executives is highly desirable.
• Smart and dynamic, with strong data analysis skills.
• Very tech literate, and comfortable experimenting with AI tools.
• Proficiency / fluency in another European language would be an advantage.
• Some kind of sense of humour / ability not to take life / yourself too seriously

Benefits

• 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!