Hybrid Senior AI Coach

at Multiverse

• Job title: Senior AI Coach
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• AI Adoption Specialist at Multiverse, shifting to strategic enablement. Collaborate with clients to embed generative AI tools into their workflows, enhancing productivity and performance.

Responsibilities

• Conduct 1:1 interviews with client teams to identify time-consuming tasks. You’ll translate these "pain points" into hyper-relevant AI use cases.
• Act as a "prompter and editor" rather than a traditional writer. You'll use AI to build step-by-step tutorials, record video demos, and draft training materials that connect AI power to daily work.
• Lead both individual and group sessions to help users apply generative AI. You’ll be the bridge between "the tool" and "the task."
• Support a client’s internal experts to build and share their own use cases, ensuring the AI adoption is sustainable and scalable.
• Work in an agile environment where user feedback directly informs our product-market fit.

Requirements

• Generative AI Power-User: You have a broad understanding of LLMs (ChatGPT, Gemini, Claude) and are hands-on in building use cases. You are hyper-aware of hallucination risks and can teach users how to validate output effectively.
• AI-Assisted Content Creation: You are a skilled editor who can use AI to generate high-quality prompts, technical tutorials, and documentation quickly.
• Data-Informed Decision Making: 3+ years of professional experience using data to drive business decisions. You'll use this mindset to track client uptake and coaching impact.
• Dynamic Facilitation: You can command a virtual room, helping users overcome skepticism and build confidence in their own AI abilities.
• Stakeholder Management: You are comfortable managing relationships with both the end-users and their managers, ensuring the AI strategy aligns with their team goals.
• Strategic Thinking: You understand that AI is only valuable if it solves a business problem. You can speak the language of a Revenue Leader as fluently as an HR Director.
• Agile & Product-Minded: You thrive in "Beta" environments. You view friction as a puzzle to solve and are excited to help a new business unit find its footing.

Benefits

• 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!