Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- CRM Product Manager in the iGaming domain ensuring CRM ecosystems run smoothly and AI solutions are integrated. Collaborating with stakeholders to drive improvements and manage technical projects.
Responsibilities
- Act as the subject matter expert for all CRM platforms, tools, and integrations across the group.
- Maintain an in-depth understanding of system capabilities, limitations, data structures, and upcoming enhancements.
- Train all newcomers on CRM systems, processes, and best practices.
- Develop and upskill the existing CRM team, ensuring they stay proficient in new features and platform evolutions.
- Identify opportunities where AI can automate or enhance CRM operational processes.
- Keep all stakeholders informed about platform updates, new features, and potential risks.
- Take full ownership of technical CRM projects, such as Migration to new CRM platforms, Implementation of new CRM tools or modules, Collaboration with vendor and internal tech teams on integrations.
- Continuously seek ways to streamline CRM workflows using automation, AI, and platform capabilities.
Requirements
- 3+ years of experience in CRM, CRM technology, marketing operations, or similar roles—preferably within the iGaming industry.
- Strong understanding of CRM platforms (Optimove, Softswiss, Solitics, Omarsys and similar).
- Experience working with product/tech teams on requirements, specs, and QA.
- Solid understanding of customer lifecycle, segmentation, automation, and data flows.
- Exceptional communication skills and ability to translate technical concepts for non-technical stakeholders.
- Project management experience, especially with implementations or migrations.
- Analytical mindset and strong problem-solving skills.
- Ability to work cross-functionally and manage multiple ongoing projects.
Benefits
- Health Insurance
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog friendly workplace
- Exciting Company Events
- Monthly beer Fridays
- Eur1,000 refer a friend bonus
- One day birthday holiday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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