IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Director of Technical Label Operations managing systems and teams in clinical supply chain for pharmaceutical company. Focus on operational excellence and talent development across global teams.
Responsibilities
- Support strategic plans by defining priorities, establishing key performance indicators, and driving change initiatives and process improvements.
- Continuously optimize assets, processes, and resources across the supply chain to maintain compliance and achieve operational excellence.
- Management of systems, equipment and processes for label operations and provide guidance to team on simplification and efficiency opportunities.
- Lead complex, cross-functional investigations and provide guidance to team on problem-solving and effective CAPA.
- Partner cross-functionally and with suppliers and external partners to trouble-shoot and enhance equipment and systems to minimize disruption to operations.
- Lead implementation and change adoption for new equipment, systems and tools within Label Operations to deliver digital strategy.
- Inspire and motivate teams by setting high performance expectations and fostering a culture of learning, accountability, and continuous improvement.
Requirements
- Degree (BSc, MSc, MBA, PhD) in Life Sciences, Engineering, Supply Chain, Business Administration or related discipline
- Experience (10+ years) in pharmaceutical, biotechnology, or medical devices with proven success in Project management and team leadership
- Demonstrated ability to lead and develop teams, manage complex projects, and deliver innovative solutions
- Technical proficiency in Clinical Labelling systems, systems integration and data management tools (e.g. SAP, printer architecture networks, automation)
- Strong analytical and problem-solving skills, with the ability to interpret complex data and drive evidence-based decisions.
- Proficiency in English (verbal and written) at a professional working level
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
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