Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
About the role
- Customer Support Technician providing 24/7 software support for public safety customers at Motorola Solutions. Ensuring network maintenance statuses and collaborating with support teams and customers.
Responsibilities
- Manage and work tickets cases entered by agencies assigned
- Write and modify Knowledgebase Articles for distribution
- Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed.
- Ensure the appropriate and timely notification of network and maintenance statuses.
- Collaborate with customers and Flex Support Team.
- Reproduce/confirm product defects and report defects to Product Development for permanent resolution.
Requirements
- High School Diploma or equivalency
- Minimum of 1+ years of Flex Software experience
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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