Engineer Metallurgical 1 involved in analyzing, researching, designing metallurgical processes at Newport News Shipbuilding. Collaborating with engineering disciplines and providing technical guidance on production operations.
About the role
- Collaboration Engineer implementing and supporting collaboration systems for Encova Insurance. Involves managing Microsoft Teams, Cisco systems, and project tasks in a hybrid work environment.
Responsibilities
- Provide support of the Workplace Services footprint within the Encova enterprise
- Implement and support collaboration systems and solutions
- Maintain a technical aptitude for technology, as it relates to collaboration environments
- Build a strong technical aptitude for technology and information technology principles
- Support technical project team(s) both local and remote
- Provide the ability to serve as Microsoft Teams engineer, as it relates to the end user environment
- Provide support for Cisco phone system and endpoints
- Provide support for Genesys and WebRTC systems
- Execute the completion of tasks and phases of projects and client-based collaboration system support
- Participate in knowledge transfer from other workplace services associates to enhance one’s abilities to complete technical tasks
- Engage in shared knowledge and provided cross training sessions with other members of the team.
Requirements
- 5+ years of IT experience preferred
- Bachelor’s degree with a major in computer information systems or engineering preferred or equivalent work experience
- Experience in deployment and implementation project teams procedures
- IT engineering understanding, such as operating systems, Fax Solutions, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
- Experience in collaboration products, Microsoft Teams, Cisco Call Manager, Genesys and WebRTC
- Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
- Basic technical, analytical, and troubleshooting skills
- Industry and vendor certifications a plus
- Ability to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
- Quick to adapt and eager to learn.
Benefits
- Health, Dental & Vision Insurance
- Company-provided life and income protection plans
- Eligibility to participate in a company incentive bonus program
- 401(k) Retirement Plan - 100% company match up to 7% on annual salary
- Paid Time Off, Paid Holidays, and Floating Holidays
- Flexible Work Arrangements - Hybrid and remote depending on the role
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