Hybrid Principal Engineer – Post-Purchase

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About the role

  • Principal Engineer leading architectural and technical strategy for MOO’s Post‑purchase domain. Collaborating with teams to improve order orchestration, fulfilment, and shipping processes.

Responsibilities

  • Bring deep technical leadership to the Post‑purchase area, owning the end‑to‑end architectural direction and enabling multiple teams to move quickly and efficiently.
  • Balance essential scaling of today’s systems with an iterative migration away from legacy components.
  • Define contracts, events and guardrails that make our ecosystem observable, resilient and cost‑efficient, and translate operational requirements from Ops and CS into pragmatic platform improvements.
  • Work with our engineering team based in the UK, while supporting our stakeholders who are based in our manufacturing facility and office in East Providence, Rhode Island.
  • Lead cross‑team initiatives that increase throughput and reduce cost‑to‑serve. Improve observability and operability across the flow from “buy” to “delivered,” reducing WISMO and manual interventions.
  • Assist in enabling a 360° order view and actioning capabilities for CS and Ops by standardising data pipelines and surfacing the right aggregates in Backstage and related tools.
  • Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high‑impact solutions.

Requirements

  • Proven track record shaping architecture and delivery for complex post-purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfilment, shipping, returns, and CS tooling.
  • Expert at designing service and event contracts, data flows and reliability patterns that enable multiple teams to ship safely and quickly.
  • Skilled facilitator who can align Ops, CS, Product and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones.
  • Comfortable balancing migration with tactical scaling work in live systems.
  • Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations (nice to have).
  • Prior work migrating e-commerce platforms and improving CS agent experience through unified data and actioning (nice to have).

Benefits

  • 25 days holiday rising by one day for each year here (for 5 years)
  • matched pension scheme
  • paid parental leave
  • private healthcare
  • life insurance
  • season ticket loan
  • cycle to work scheme
  • flexible work schedules with hybrid and remote working for certain roles
  • Work From Anywhere program

Job title

Principal Engineer – Post-Purchase

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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