Customer Support Representative enhancing customer experience in the textiles industry. Managing inquiries via email, chat, and phone with a focus on efficiency and service quality.
About the role
- E-commerce Product Enablement Assistant supporting product launches and maintaining catalogue for MOO.com. Collaborating with multiple teams to ensure accurate and discoverable product information.
Responsibilities
- Support the setup and launch of new products and product updates on MOO.com
- Liaise with Tech and Creative teams to resolve build issues
- Maintain and update product catalogue data
- Assist with updates and optimisations to Product Detail Pages (PDPs)
- Support merchandising and trading teams
- Monitor product and category performance
- Ensure product data supports discoverability and customer decision-making on site
Requirements
- Detail-oriented and organised
- Proactive attitude
- Enjoy working with data and following processes
- Comfortable liaising across teams and managing multiple tasks
- Interest in e-commerce, digital products, or online retail
- Previous experience is great but recent graduates are welcome
Benefits
- 25 days holiday rising by one day for each year here (for 5 years)
- Matched pension scheme
- MOO’s share option scheme
- Paid parental leave
- Private healthcare
- Life insurance
- Season ticket loan
- Cycle to work scheme
- Flexible work schedules
- Work From Anywhere program
- 23 days’ PTO plus Federal holidays
- 401(k) match
- MOO stock option program
- 100% coverage of health, dental and vision care premiums
- Long-term disability insurance
- Wellness program
- Breakfast and fresh fruit daily
- Lunch on Fridays
- Unlimited ice cream
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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