Customer Success Manager at Proofpoint driving customer success and product adoption in a SaaS environment. Regularly engaging with customers for insights and strategic guidance to maximize effectiveness.
MI
Hybrid Customer Success, Email Support
Posted 6 days ago
About the role
- Customer Success role at Moniepoint providing email support to assist customers. Responsibilities include resolving issues and promoting products in the fintech space.
Responsibilities
- To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Respond timely both verbally and in writing to all customer inquiries.
- Communicating and coordinating with your manager as necessary.
- Familiar with Moniepoint products so that you can answer questions effectively.
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
Requirements
- A Degree in a relevant field
- Experience and knowledge of customer support requirements particularly in the correspondent banking space.
- 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
- Client Service experience or Front Office experience
- Compliance knowledge is an added advantage
- Attention to detail
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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