Hybrid KYC Operations Analyst

at Moneycorp

• Job title: KYC Operations Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• KYC Operations Analyst at Moneycorp handling client documentation and operational workflows. Ensuring compliance and supporting sales teams with data management and process governance in payments solutions.

Responsibilities

• Liaise with dealers, relationship managers, and clients to request and collect required documentation for CDD/KYC purposes.
• Ensure all client information is complete, accurate, and up to date before submission for review.
• Maintain and update client records in internal systems, ensuring data integrity and compliance with regulatory standards.
• Track and monitor documentation requests, following up proactively to meet deadlines.
• Support periodic KYC refreshes, remediation projects, and regulatory-driven reviews.
• Contribute to process improvements that enhance the efficiency, accuracy, and consistency of client data collation.
• Act as the operational link between sales teams, onboarding, payment operations, and compliance.
• Manage and maintain CRM data quality, including pipeline hygiene, account updates, ownership alignment, and product configuration.
• Support onboarding workflows for new clients and product activations, ensuring the sales team has clear visibility of progress and outstanding requirements.
• Work with sales and relationship managers to ensure account setups, permissions, and trade profiles match client requirements.
• Produce regular MI and dashboards for sales leadership, tracking onboarding cycle times, KYC pipeline progress, revenue activation metrics, and client usage trends.
• Assist with forecasting and pipeline consolidation by validating data inputs and ensuring CRM accuracy.

Requirements

• Experience in client support, sales operations, onboarding, administrative, or operations role within financial services.
• Familiarity with CDD/KYC processes and regulatory requirements is desirable.
• Strong organisational skills and exceptional attention to detail.
• Excellent communication skills, with the ability to engage professionally with internal teams and clients.
• Proficiency with CRM or client lifecycle management systems (e.g., Microsoft Dynamics).
• Strong data-handling, reporting, and dashboarding skills.
• Ability to manage multiple tasks and prioritise effectively in a fast‑paced environment.
• Team‑oriented, proactive, and comfortable working across both commercial and operational teams.

Benefits

• Private medical health insurance