Hybrid Senior Training Associate – Fraud & Financial Crime

at Zopa Bank

• Job title: Senior Training Associate – Fraud & Financial Crime
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Operations Trainer at Zopa managing Fraud and Financial Crime training initiatives. Collaborating with teams to ensure operational excellence and continuous skill enhancement.

Responsibilities

• Collaborate with senior stakeholders to conduct learning needs assessments, identifying skill gaps and assessing performance to highlight challenges and emerging trends.
• Assist in the management of ongoing and future training projects, partnering with operational SMEs and other departments to deliver against training objectives.
• Ensure regulatory compliance in relation to training.
• Design and develop learner-centric Fraud & Financial Crime training across multiple delivery channels (classroom, virtual, e-learning, and blended).
• Translate complex policy and regulatory requirements (AML, EDD, sanctions, fraud typologies, SAR processes) into practical, scenario-based learning.
• Incorporate adult learning principles and real-life case studies to strengthen investigative judgement and decision-making.
• Ensure all materials are audit-ready, controlled, and version-managed.
• Lead inductions for all Operations teams based in Manchester (with support from SMEs within departments and the wider Training Team).
• Deliver high-impact, specialised training sessions for Fraud, Financial Crime, and other Operations colleagues across varying capability levels.
• Lead and deliver upskilling and ongoing competency development to support the growth of frontline agents’ skills and knowledge.
• Assist in the development of training materials to support operational change.
• Coach and support Team Leaders in reinforcing Fraud & Financial Crime standards and embedding learning into BAU.
• Use QA results, performance MI, and stakeholder feedback to measure training effectiveness beyond attendance and satisfaction.
• Track impact on key operational indicators (e.g., QA pass rates, investigation quality, repeat error reduction, time-to-competence).
• Apply the Kirkpatrick evaluation methodology to demonstrate business and control impact.
• Continuously refine training content in response to regulatory changes, system updates, or emerging trends and insights.
• Ensure training records and standards are maintained for audit purposes.
• Assist the Operations Training Manager with any additional ad hoc training requests.

Requirements

• Comfortable operating in a fast-paced, highly regulated environment with frequent regulatory and process change.
• Able to translate complex Fraud & Financial Crime policy into clear, operationally relevant guidance.
• Confident engaging with senior stakeholders.
• Data-driven and pragmatic in identifying and solving capability gaps.
• Highly organised, detail-oriented and disciplined in documentation and governance.
• Passionate about building capability and strengthening risk culture.
• May require occasional travel to and from our London Office and Offshore partners.
• Strong experience within Fraud and/or Financial Crime operations, with well-developed investigative skills.
• Good working knowledge of AML frameworks, sanctions requirements, fraud typologies and operational Fraud & Financial Crime controls.
• Experience working in a regulated environment and partnering effectively with Compliance and Risk functions.
• Experience delivering training, workshops or briefings, with the confidence and ability to facilitate discussions and engage operational teams.
• Exposure to designing or supporting training solutions (e.g., classroom, virtual or e-learning). Experience with LMS platforms is beneficial but not required.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Collaborative team player who builds strong working relationships across functions.
• Familiarity with learning methodologies (e.g. ADDIE, SAM, 5Di, Kirkpatrick) is advantageous but not essential.
• ICA, ACAMS or equivalent Financial Crime certification is beneficial but not required.

Benefits

• At Zopa we value flexible ways of working.
• face-to-face collaboration and a good work-life balance.
• This hybrid role requires you to come to our Manchester office at least 3 days a week.
• dog friendly office.
• option of working from abroad for up to 120 days a year.
• Diversity Statement.
• workplace free from discrimination. • better products for our customers.
• unique company culture.
• nearly 50 nationalities in the team.
• DE&I forum to make a difference.