Service Writer coordinating Service Department operations and communication between customers and technicians at Belkorp Ag. Managing work orders and ensuring service efficiency and professionalism.
About the role
- Merchandiser Order Writer for Mondelēz leading in-store execution and customer relations. Building strong relationships and supporting visibility of their iconic snack brands through excellent service.
Responsibilities
- A Full-Time Merchandiser Order Writer is a frontline force for retail excellence.
- Represent Mondelēz in-store with professionalism, positivity, and a commitment to excellence as you are the face of these iconic brands/owners of the biscuit aisle.
- Serve as the face of the company delivering outstanding customer service to both store teams and shoppers.
- Execute daily store visits following Mondelēz’ Direct Store Delivery (DSD) Merchandising Excellence, including capturing display photos via digital merchandising initiative (DMI).
- Build and maintain strong relationships with store personnel, such as backroom receivers and store managers, to support execution and visibility of our brands.
- Order product via iPad to maintain in-stock conditions for both shelf and display using Salesforce.
- Implement promotional displays and ensure compliance with your Retail Territory Manager (RTM)-negotiated plans with the stores.
- Follow daily schedules and priorities set by your RTM for efficient coverage among your retail team and colleagues.
- Support seasonal sales, new product launches, and high visibility merchandising events.
- Communicate store-level insights, issues, or opportunities to your RTM and management team.
- Stay Safe & Compliant, embracing the physical nature of the role – including lifting, bending, and moving product through a snack-powered hustle.
Requirements
- Be at least 18 years of age and have a valid driver's license issued by the state in which the person resides.
- High School Diploma or GED preferred; or can earn your GED while gaining the skills!
- 1-3 years of experience in retail or consumer goods preferred
- Someone with a positive and professional attitude who is self-motivated and can work independently.
- Ability to drive your personal vehicle with valid insurance coverage to a variety of store locations (mileage will be reimbursed).
- Ability to perform hard work in a fast-paced work environment and to meet the defined physical activities like repetitive lifting, bending, and carrying up to 25 lbs.
- Occasionally, pushing and pulling over 50 lbs.
- This includes physically moving our products from the stockroom to store floor and stocking the store’s shelves.
- Live within 25-35 miles range from the primary location: Lowell, MA.
- Schedule availability required: Mon/Tue/Wed/Fri/Sat
Benefits
- 401k Savings Plan
- Eligible to participate in an incentive bonus program
- Mileage reimbursement (according to company policy)
- Strong career advancement opportunities within the company
- Tuition reimbursement plan
- Paid vacation days (accrual up to 10 days per year)
- 7 paid holidays
- Up to 3 paid flexible holidays
- Paid sick leave after 1 year
- Medical, dental and vision benefits packages available, effective from start date with company
- Free preventive care
- Health savings account (HSA) or flexible savings account (FSA) plans available
- Health and well-being program
- Life and disability insurance
- Employee assistance program (EAP)
- Safety equipment such as kneeling pads, safety knives, and PPE
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