Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Print Specialist at Mixam handling customer inquiries and providing assistance with print orders while ensuring a seamless customer experience.
Responsibilities
- Providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience.
- Handle day-to-day customer inquiries through email, chat, and phone.
- Provide accurate and timely information regarding pre-press and print processes, order status, and product details.
- Ensure customer satisfaction by following up on resolved issues and providing additional support as needed.
- Address and resolve standard customer issues independently.
- Collaborate with other pod members to resolve customer issues efficiently and effectively.
- Escalate more complex problems to Senior Customer Service Team Members or the Team Leader when necessary.
- Participate in pod meetings to discuss ongoing projects, share knowledge, and improve processes.
- Communicate effectively with team members to ensure a cohesive approach to customer service.
- Provide feedback on customer service processes and suggest improvements.
- Share expertise and knowledge with other team members to foster a collaborative learning environment.
Requirements
- Proven experience in customer service, preferably in the print or publishing industry.
- Strong written & verbal communication and interpersonal skills.
- Basic understanding of pre-press and print production processes.
- Understanding of different printing techniques and materials.
- Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
- Problem-solving skills and the ability to work independently and as part of a team.
- Familiarity with customer service software and CRM systems.
- Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
Benefits
- Job title: Customer Service Print Specialist
- Location: Chicago (Hybrid working 2+ days in office)
- Employment type: Full time, Mon-Friday
- Salary Range: $47k - $52.5k per annum depending on exp (+ OT and other benefits available)
- Mixam. The Smart Way to be Hired.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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