Area Manager overseeing Live Operations for third - party partners in grocery delivery at Deliveroo. Responsible for performance optimization and strategic projects in the Retail category.
About the role
- Benefits Launch Manager leading onboarding for Benefits Administration product at Miter, impacting over 150 clients. Collaborate with multiple stakeholders and clients in this high-impact role.
Responsibilities
- Own the full benefits implementation lifecycle, from kickoff to the first payroll deduction.
- Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits.
- Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy.
- Collaborate with brokers and client stakeholders to ensure clean and complete plan setup.
- Lead trainings for employers, brokers, and internal teams on Miter’s BenAdmin.
- Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance.
- Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions.
- Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process.
- Identify opportunities for product and process improvements based on client needs.
Requirements
- 2+ years of experience leading benefits implementations or system rollouts for external clients– ideally in a client-facing role at a brokerage, HR tech company, or carrier.
- A strong grasp of how to configure and launch benefits plans (medical, dental, vision, life, FSA/HSA, etc.) inside an HRIS or ben-admin system—with comfort navigating enrollment files, eligibility rules, and payroll deductions.
- Strong proficiency with Excel / Google Sheets to manage enrollment data and configuration.
- Strong project management and coordination skills across multiple stakeholders.
- Clear, empathetic communicator with a customer-first mindset.
Benefits
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific off-sites per year.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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