Hybrid Solutions Architect – Work Order Management

at Minsait

• Job title: Solutions Architect – Work Order Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Grafana, ServiceNow, SOAP, Splunk
• Location requirements: Hybrid, Barueri, Brasil

About the role

• Solutions Architect at Minsait ensuring adherence to business requirements using Netcracker WOM. Responsible for translating business needs into technical solutions and monitoring performance indicators.

Responsibilities

• The professional will be responsible for ensuring alignment between business requirements and the Netcracker WOM solution, ensuring operational efficiency in service management and field order processes.
• Translate the needs of business and engineering areas into technical solutions within WOM;
• Define and monitor KPIs and SLAs related to service order execution and field team productivity;
• Perform critical analyses and improvement recommendations, proposing functional and technical adjustments;
• Prepare and validate functional, technical and integration documents, ensuring alignment between corporate systems (BSS/OSS);
• Lead test validation, defect analysis and technical support during implementation and go-live phases;
• Present and defend solutions to internal operator teams, conduct technical handovers and participate in war rooms when necessary;
• In post-production, monitor performance indicators, issue application health reports and work with the observability team for fixes or improvements.

Requirements

• Bachelor's degree in Engineering, Computer Science, Information Systems or related fields.
• Functional expertise with Netcracker WOM (or similar solutions);
• Knowledge of BPMN, REST/SOAP APIs, integrations via ESB and messaging;
• Experience with monitoring and observability tools (Grafana, Kibana, Dynatrace, Splunk);
• Experience using Jira, Confluence and ServiceNow for tracking requests and technical documentation.
• Desirable certifications:
• ITIL Foundation, Netcracker, BPM or TOGAF.

Benefits

• Company-subsidized health plan for the employee.
• Option to include dependents in the health plan with payroll-deducted contribution.
• Dental assistance (optional).
• Option to include dependents in the dental plan with payroll-deducted contribution.
• Meal voucher or food voucher.
• Transportation voucher (optional).
• Impact & Care - Personal guidance program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
• Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, payroll-deducted).
• Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
• Access to Udemy through our intranet.
• Partnerships with major consumer brands.
• Partnership with SESC for employee and dependents.
• Discount agreements with educational institutions (undergraduate and graduate) and language schools/certification providers.
• Group life insurance.