Hybrid Senior Product Manager

at Mimecast

• Job title: Senior Product Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $148,000 - $222,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Senior Product Manager overseeing product growth for Mimecast’s Human Risk Management team. Driving customer adoption and retention with a focus on the SBM platform.

Responsibilities

• Own the SBM upsell and cross-sell motion into the existing Mimecast customer base, including positioning, sales enablement, and adoption tracking
• Support channel go-to-market efforts for SBM, ensuring product positioning and enablement materials are aligned for partner-led sales
• Own SBM feature adoption, driving usage of key capabilities across the eligible customer base
• Define cross-sell signals and product-qualified lead criteria that feed into the sales pipeline
• Partner with product marketing and sales engineering on competitive enablement, go-to-market readiness, and launch coordination for SBM releases
• Build and maintain a structured process for tracking at-risk accounts across SBM and HRCC, partnering with CS and Support to drive early intervention
• Identify systemic patterns in customer escalations and churn drivers, and translate them into prioritized product investments and roadmap recommendations
• Own the escalation triage process from a PM perspective, ensuring high-priority customer issues are routed to the right PM and resolution plans are communicated
• Own the HRCC post-sale adoption lifecycle, focused on improving customer activation, engagement, and time-to-value
• Drive integration adoption programs in partnership with the Integrations PM and customer success
• Identify and resolve onboarding friction points that prevent customers from realizing HRCC value
• Track adoption metrics for new HRCC capabilities and feed findings back into product prioritization
• Define and maintain the adoption and retention metrics framework across SBM and HRCC
• Produce regular adoption and retention reporting for PM leadership and executive stakeholders
• Partner with data and engineering teams to instrument product usage tracking where gaps exist

Requirements

• 5+ years of product management experience in B2B SaaS or enterprise software
• Proven experience with product-led growth motions: adoption funnels, upsell/cross-sell, packaging strategy, or channel enablement
• Strong analytical instincts with demonstrated ability to define metrics, build dashboards, and use data to drive prioritization and measure outcomes
• Experience working cross-functionally with sales, CS, product marketing, and engineering teams on GTM execution
• Track record of owning customer-facing outcomes (adoption rates, NRR, churn reduction) rather than just shipping features
• Familiarity with cybersecurity, risk management, or enterprise IT environments
• Direct experience with security awareness training, human risk management, or identity/endpoint security is a strong plus
• Comfort working with product analytics tools (Pendo, Amplitude, Mixpanel, or equivalent) to analyze usage patterns, define segments, and track funnel performance
• Ability to engage with engineering on data model and instrumentation discussions. You don’t write code, but you can specify what needs to be tracked and why
• Proficient in leveraging generative AI tooling (Claude, ChatGPT, Cursor) to accelerate analysis, documentation, and prototyping workflows
• Strong communicator who can distill complex adoption and retention data into clear narratives for leadership, CS, and sales audiences
• Comfortable managing customer-facing conversations and executive-level escalations, with the ability to balance empathy with roadmap constraints
• Detail-oriented with strong operational instincts. You can build a structured tracking process, maintain accountability across teams, and keep multiple workstreams moving simultaneously
• Comfortable operating in ambiguity. You can structure problems, validate hypotheses with data, and move quickly with incomplete information.

Benefits

• Competitive salary and benefits package
• Collaborative, distributed team environment where ownership and initiative are valued
• Direct line of sight between your work and business outcomes (adoption, retention, revenue expansion)