Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Director of Practice Operations at Michael Green Architecture improving internal systems and workflows across the firm. Coordinating cross-functional initiatives and ensuring compliance with operational standards.
Responsibilities
- Lead and improve internal operations, systems, and workflows across the firm
- Support leadership in translating priorities into clear plans, timelines, and actions
- Coordinate and drive cross-functional initiatives that span teams and studios
- Bring consistency to planning, tracking, and accountability across projects and initiatives
- Establish and strengthen operational standards, governance practices, and internal controls
- Partner with Finance and studio leads to support project financial discipline, forecasting, and billing accuracy
- Work closely with People & Culture to ensure alignment with internal policies, employment standards, and best practices
- Support firm-wide compliance with professional practice requirements, contracts, and regulatory obligations across jurisdictions
- Identify operational, financial, contractual, and compliance risks and bring forward practical, proactive solutions
- Support audits, reporting requirements, and documentation standards to ensure accuracy and readiness
- Support leadership meetings through agenda development, coordination, and follow-up
- Support internal communication to ensure clarity, transparency, and alignment across the organization
Requirements
- 7–10+ years of experience in operations, project management, or professional services environments
- Experience in architecture, design, engineering, or consulting is an asset
- Post-secondary education in business, architecture, design, or a related field, or an equivalent combination of education and experience
- Experience building or supporting operational processes, governance frameworks, and compliance practices
- Familiarity with professional services contracts, regulatory environments, or multi-jurisdictional work is an asset
- Strong organizational and execution skills with the ability to manage multiple priorities
- Ability to bring structure to ambiguity without overcomplicating processes
- Excellent communication and relationship-building skills
- Ability to influence and coordinate work across teams without direct authority
- Practical, solutions-focused mindset with strong follow-through
- Strong judgment and a proactive approach to risk identification and mitigation
- Alignment with MGA’s values and interest in contributing to our mission.
Benefits
- Competitive salary
- One-of-a-kind Adventure Bonus!
- Opportunities to grow in a collaborative and fun environment
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