Hybrid Support Analyst I

at Meeta Solutions

• Job title: Support Analyst I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Analista de Suporte I providing technical support for internal and external clients at K M O Telecomunicações. Engaging in maintaining network infrastructure and improving processes.

Responsibilities

• Provide technical support related to the company's network infrastructure and services;
• Assist internal and external users, remotely or on-site, providing guidance and solutions;
• Perform preventive maintenance on systems and equipment;
• Deliver training on the proper use of systems and equipment;
• Assess and maintain the IT asset inventory;
• Log and document technical incidents, keeping records up to date for analysis and follow-up;
• Propose and develop standards, plans, and process improvements;
• Participate in technical groups, committees, or commissions as needed;
• Produce reports, presentations, and data visualizations in a clear and concise manner;
• Act in accordance with organizational procedures and policies;
• Collaborate with other teams, sharing information to resolve issues and support decision-making.

Requirements

• Experience in technical support and networking;
• Strong analytical and communication skills;
• Skilled in producing reports and presentations;
• Proactive and collaborative mindset;
• Knowledge of ITIL, support tools, networks, and systems (preferred).

Benefits

• Meal allowance
• Internet allowance
• Dental care
• Health insurance
• Life insurance
• Transportation allowance
• Psychological counseling
• Birthday day off
• TotalPass
• Career coaching
• Birthday voucher