Account Manager focusing on corporate and Fortune 500 clients, developing long-term partnerships. Engaging with customers to enhance satisfaction and solutions in the medtech sector.
Responsibilities
Manage and grow corporate and Fortune 500 clients (primarily English-speaking) to ensure long-term partnerships and high customer satisfaction.
Serve as the main point of contact for key accounts, including program oversight, handling inquiries, managing escalations, and leading strategic discussions.
Identify new business opportunities within existing accounts and implement up- and cross-selling strategies.
Analyze customer needs and develop tailored solutions to maximize customer success.
Work closely with internal teams (Sales, Product Management, Customer Service) to ensure seamless support and excellent service.
Prepare reports and analyses on customer performance, contract management, and revenue development.
Continuously monitor the market, analyze competitor activities, and adapt strategies to current customer requirements.
Requirements
Bachelor’s or Master’s degree in Business Administration (or equivalent), or several years of experience in account management, ideally with key accounts or enterprise customers.
Proven ability to build strong, long-term relationships with decision-makers at various levels.
Strong problem-solving skills and a proactive approach to customer challenges.
Quick learner with the ability to get up to speed on new systems and tools.
Excellent communication, negotiation, and presentation skills.
Fluent English (C1/C2) is essential; additional languages (e.g., German or French) are a plus.
Willingness to occasionally work flexible hours to support customers in other time zones.
Strong proficiency in MS Office (particularly Excel and PowerPoint).
Benefits
Secure, full-time permanent position with an international, fast-growing company in the medtech / IoT growth market
Interesting and varied role in a friendly team
Excellent access to public transport and discounted company transit tickets
Flexible working hours with flextime options
Option to work from home, subject to agreement
Modern office with air conditioning
Company-sponsored training and professional development
Company events
Company mobile phone
Free beverages
Free parking (including electric vehicle charging)
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