Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
About the role
- Service Desk Analyst providing first level technical support for Medavie Health NL. Logging and resolving technical incidents to support internal and external staff.
Responsibilities
- Provide first level technical support via inbound calls and self-service tickets
- Log, triage, troubleshoot, and resolve technical incidents and service requests
- Escalate unresolved incidents to next level support
- Install and configure desktop software
- Perform basic security functions including password resets and multi-factor authentication administration
- Research and document resolutions in an online IT knowledge database
Requirements
- Post-secondary education in a computer technology related program, or equivalent experience
- 1 to 3 years’ experience in a customer service environment in a technical support role
- Ability to work independently
- Strong written and spoken communication skills
- Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and Cherwell (or an equivalent IT Service Management system) considered an asset
- Bilingual (English & French) considered an asset
- Reliability Status Clearance (Enhanced Level B) required
Benefits
- Health insurance
- Performance-based incentive programs
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