Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Aesthetics Customer Care Representative focused on answering customer calls and managing Salesforce cases. Responsible for order processing, customer support, and collaboration with team members to resolve inquiries.
Responsibilities
- Answer calls directly from the phone queue
- Enter orders, initiate return requests, track order progress
- Provide information as requested from the customer
- Monitor and resolve assigned Salesforce cases within SLA
- Manage any stretch projects or assignments given by supervisor
- Treat all customers with empathy and strive for first call resolution
Requirements
- High School Diploma / College Degree Preferred
- General Computer and Keyboarding Skills
- Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
- Ability to Multitask
- Ability to thrive under pressure in a fast-paced environment
- Ability to work within given Schedule Adherence tolerances
- Well Spoken and a Clear Communicator
- Customer Service Experience Preferred
- Works well in a team driven environment
- Strong Sense of Urgency
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.