Senior Stakeholder Engagement Manager at Anglian Water leading stakeholder engagement strategies for major infrastructure projects, ensuring regulatory compliance and protecting corporate reputation.
About the role
- Regional Product Support Manager for MCI ensuring customer satisfaction in vehicle deliveries and service support. Leading a hybrid team and maintaining compliance in a safe working environment.
Responsibilities
- Maintain employee compliance with field service and customer processes to ensure a safe working environment within territory.
- Understand and utilize MCI/New Flyer Core values as a guideline for conducting all MCI/New Flyer business.
- Assist customers in accepting new bus deliveries by repairing defects, expediting parts.
- Work closely with CPM/Production/Quality during production and acceptance processes.
- Lead a cross functional service technician team as required to support vehicles.
- Ensure new customer orders are properly launched with focus on customer introductions.
- Work closely with Regional Director to adjust field plans.
- Schedule and maintain meetings with customers.
- Write and submit detailed contact reports.
- Manage work queues in Oracle OSVC and OSFC to achieve operational goals.
- Resolve customer concerns quickly with reasonable and cost-effective solutions.
- Participate in new bids submissions with Customer Care Bids Team.
Requirements
- Engineering or Business degree/diploma preferred.
- 2-year Technical College at minimum or equivalent experience
- Minimum 5 years’ experience in transit or applicable Industry
- Proficient in all mechanical/electrical systems of transit vehicle
- Customer Service experience
- Analytical skills
- Proficient at MS Office software products
- Must be able to work unsupervised.
- Self-Motivated
- Above average organizational skills with strong emphasis on program management.
- Safety Focused
- Advanced verbal and oral communication skills
Benefits
- Employee Assistance Program (EAP)
- Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment!
- Optional Buy-Up Plan
- Heath Spending Account (HSA)
- Disability Insurance
- Personal Protective Equipment (PPE)
- 11 Paid STAT Holidays
Job title
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