IT Support Specialist providing technical support for clients at Maxima Consulting. Role involves troubleshooting with an emphasis on IT support best practices and technical assistance.
Responsibilities
Manage and respond to support tickets in a timely manner.
Install and configure software and hardware.
Provide remote technical assistance to users.
Troubleshoot and resolve IT issues.
Maintain IT inventory and asset management.
Adhere to security best practices and policies.
Proactively escalate complex incidents to the appropriate competence centers.
Requirements
Strong understanding of IT support principles and practices.
At least 2 years of experience in similar role (4+ years for Seniors).
Experience with remote support tools.
Experience with ticketing systems.
Proficiency in Windows and macOS operating systems.
Knowledge of network troubleshooting and basic network configuration.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
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